Heat Treats accepts payment via PayPal and credit / debit card and in the majority of cases, payments of all types are processed immediately and successfully; this results in you receiving an order confirmation email.
If you have attempted to place an order and have not had an order confirmation, then your order has not completed.
The main reason for an incomplete transaction is due to a failed card payment.
Usually a card payment is rejected is when 1 or more of the 3 security checks is not passed.
The most common reason encountered is the address and / or postcode entered in the billing address field does not match the address the card is registered to.
- This could be due to a typo / input error
- You are using the shipping address as the billing address
- You have moved house and not updated your information with the card issuer
- You are using someone else's card
Once a payment fails for this reason - please do not try again without first correcting the error as a block will be placed on your card, which will automatically reject any future payment attempts.
It is important to note that even though the transaction has not gone through, the funds may temporarily show as paid in your bank account. This is due to a hold being placed on them during the authorisation process but NO FUNDS have been taken and the hold will be reversed once your bank's system updates.
If you need assistance - please call us on 08712211340 Monday - Friday 9am-5pm