Card Payment Error

Heat Treats accepts payment via credit / debit card, PayPal, PayPal card processing, Google Pay & Apple Pay and in the majority of cases, payments of all types are processed immediately and successfully; this results in you receiving an order confirmation email.

If you have attempted to place an order and have not had an order confirmation, then your order has not completed. If you receive an error message after attempting a payment then this can be rectified by attempting a different payment method, changing the cause of the error or by messaging or calling us so we can take your payment manually over the phone.

The main reason for an incomplete transaction is due to a failed card payment.

Usually a card payment is rejected is when 1 or more of the 3 security checks is not passed. To protect you against potential fraud our payment processing system is extremely sensitive and will assume it is not you trying to transact if incorrect information is entered.

*Please enter your address exactly as it appears on your bank statement & ensure that your postcode is formatted correctly. eg. LS279ET is wrong LS27 9ET is right

*Please only select Google pay if you have a digital wallet set up, i.e. you have a Google account and you have stored your card details there.

The most common reason encountered is the address and / or postcode entered in the billing address field does not match the address the card is registered to or you have failed to enter your postcode in the verified by Visa request.

  • This could be due to a typo / input error
  • You are using the shipping address as the billing address
  • You have moved house and not updated your information with the card issuer
  • You are using a payment method that is not connected to your card (e.g. google pay but you haven't set up a digital wallet)
  • You are using someone else's card
  • Other

Once a payment fails - please do not try again without first correcting the error as a block will be placed on your card, which will automatically reject any future payment attempts.

It is important to note that even though the transaction has not gone through, the funds may temporarily show as paid in your bank account. This is due to a hold being placed on them during the authorisation process but NO FUNDS have been taken and the hold will be reversed once your bank's system updates.

If you need assistance - please call us on 0871 2211340 Monday - Friday 9am-5pm or message us via live chat so we can get back in touch with you to help resolve the issue.

Chat with one of the Heat-Treats team or search our FAQs for general info

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