Faulty & Damaged Goods
As well as our manufacturers and suppliers own quality controls, we operate a strict 3 stage checking process before releasing any items from our distribution centre. Although we are extremely vigilant, there are occasions where an item cannot be fully inspected due to packaging restrictions.
Refunds & Exchanges
We sincerely hope you will be completely satisfied with your Heat Treats purchase however we understand in certain circumstances, that may not always be the case so you may need to send something back.
You may return most new, unopened items within 14 calendar days from delivery for a full refun...
Request a Return
If you would like to return an item simply follow these steps.
Login to your account which will take you to your orders screen.
Click on the order containing the item to be sent back
Next, click Request Return at the top right hand side of your order details page.
Items from your order will appe...