Request a Return

If you would like to return an item simply follow these steps.

  • Login to your account which will take you to your orders screen.
  • Click on the order containing the item to be sent back
  • Next, click Request Return at the top right hand side of your order details page.
  • Items from your order will appear here; simply enter the number of that item you are returning in theĀ QTY TO RETURN box.
  • Complete the remaining sections of the form and submit.

Once reviewed by our team to ensure the 14 days returns period has not been exceeded, you will receive a returns authorisation number by email, along with details of how and where to send the goods back.

If you didn't create an account or checked out as a guest - please contact us with details of the reason for return and if you would like a replacement, store credit or refund.

Chat with one of the Heat-Treats team or search our FAQs for general info

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